Summary 

The Welcome Desk Assistant will serve as the first point of contact for all visitors to the CHS.  As such, he/she will ensure that the visitor’s experience is a positive one by displaying an enthusiastic, helpful and courteous attitude at all times.

Duties and Responsibilities

• Staffing the Welcome Desk and its functions, including admissions, shop sales, switchboard operations and all related telephone inquiries;
• Being familiar with store products in order to make sales; complete transactions courteously, efficiently and accurately;
• Promoting CHS membership, exhibitions, programs and services;
• Maintaining various logs to record visitation to CHS;
• Monitoring galleries on a periodic basis;
• Assisting with Visitor Surveys as necessary;
• Assisting with open-late Thursdays, Saturday and Sunday events and programs;
• Answering telephone and in-person inquiries from patrons in a personable manner;
• Providing brief verbal description of the CHS layout, exhibitions, collections, programs, hours and mission to patrons;
• Being aware of the responsibilities of all CHS staff in order to properly route inquiries from the public;
• In conjunction with the manager on duty, assuring that all exhibition galleries are opened and running, and/or closed and off at the appropriate times;
• Ensuring that Welcome Desk and store materials are stocked;
• Ensuring that first floor and public areas are in good order at all times;
• Answer and track RSVPs for public programs that come in via telephone or email ([email protected]);
• Assisting with Educational programs or Collections projects as needed;
• Carry out other such duties and responsibilities as may arise from time to time.

Knowledge, Skills and Abilities Required

• Positive and professional demeanor;
• Experience and facility in dealing with the public individually and in groups;
• High school diploma or GED;
• Excellent interpersonal skills;
• Ability to communicate clearly with a variety of constituents and to consistently project a friendly and professional demeanor to visitors and staff, in person, electronically, and on the telephone;
• Proficiency with computers and ability to learn new software applications quickly;
• Willingness to foster and sell memberships and make store sales;
• Flexibility, openness, and a sincere interest and ability to complete detail oriented work and consistent follow through;
• Ability to maintain the highest standards of integrity and confidentiality;
• Capable of managing several projects simultaneously;
• Access to reliable transportation for start and end of shift times and for “on call” scheduling situations.

Schedule
Part time, 5 hours per week, Sundays Noon-5:00m. Thursday 5:00-8:00pm and Saturday 9:00-5:00pm potential hours if available and as needed.

Compensation
$15.00 per hour.

Benefits
Part time position. Eligible to make employee contribution to 403(b) plan.

How to apply
Please email cover letter and resume to Susan Presutti, Director of Human Resources, [email protected], by June 20, 2022.

Review of applications will commence immediately and continue until position is filled. Final candidate subject to background and reference check.

CHS is an equal opportunity/affirmative action employer.